Deliverables
Market Analysis Deep Dive + Insights Focus Areas for the Admin Defining Entry Point Impact/Effort Matrix Design System + Brand Component Application on Flows Initial Testing Cycle MVP and Hand-off to Development
Index
Overview Research For the Manager For the Employee
Overview Research For the Manager For the Employee
Overview Research For the Manager For the Employee
What
Tap Time is a management platform for retail and restaurant businesses to schedule employee shifts and manage departments.
Why
Offering two apps, the management's end and the employee's end, Tap Time aims to streamline jobs to be done more accessibly than the services today. The extensive features of the management/administrator's side brings higher returns in business operations in the long run. Employees should quickly locate clock-in and clock-out action items, the Tap Time app provides a quick, no frills experience with a sophisticated visual interface.
Existing Market Insights
Why Tap Time over existing solutions?
The all-in-one management tools for businesses used today (7Shifts, When I Work, Homebase, etc.) may be convenient to track scheduling and miscellaneous items, however, stakeholders have pointed out edge cases and the overall issue of both the admin and the employer feeling stressed about navigating these tools.
Proceeded to interview a manager (started first restaurant in 2021, manages 8 staff members) and employee (been in food and hospitality for 4 years, takes on 3/4 shifts a week) under the same company; both have experience with a time clocking and scheduling tool (7Shifts).
Each session, I would present to them targeted focus areas and would document their insights.
Feature comparison
The features displayed are the most relevant and highly utilized for management needs.
High Level Goals
How can Tap Time offer a much more streamlined scheduling management experience for managers than it can be done today?
Ease of access for scheduling and adding employees for specific departments. Weekly overviews on the dashboard displaying employee shifts, tasks, payout, and alerts for any clocking or task errors. Fine tune tasks for employees in detail with instructions, due date, and image guidance. Operational details can be accessed for the business in view with soon to be added payroll services.
How can Tap Time offer an instant clock in and out experience for employees?
Clocking in and out should reflect their true work hours. Pause for breaks and accept open shifts, additionally, perfect attendance and on time clocking behavior is documented and incentives are displayed. These incentives work for positive margins, as chronic late or misaligned attendance affects labor costs and employee turnover.
Product prioritizing
Given the insights and feature comparisons, I mapped out the impact features with the product owner and evaluated the level of implementation effort with the developer. I then compromised on the "nice to have" features and made note to consider for the next iteration cycle.
When visualizing the holistic experience pre-design system, I lay out the pages or tab bar unit. For the Manager's end, I laid out the main pages to outline the desktop product. With the stakeholder insights and development effort mapped out, I laid out all the features for each device, i.e. the manager/admin will have access to the desktop and mobile and the employee will only have access to their own mobile version.
As I mapped out the atomic units of the design system, this tab bar (desktop) helped me get a better understanding of how to visualize the end product.
Style Library
