• Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

Scope Definition

  • Market Analysis Deep Dive + Insights

  • Architecture and Definition

  • Design System + Brand

  • Component Application on Flows

  • Initial Testing Cycle

  • MVP and Hand-off to Development

Constraints

  • Solo Designer

  • Sharp Deadlines

  • Limited Internal Resources

  • Decisions based on Calculated Intuition over Quantitative Measures

Context

When I was the lead designer at Racer, an instant ghost kitchen delivery service, we noticed the issue of shift management systems failing to simplify a typical workflow for both the manager and employee.

At times when employee turnover was high, the manager has to quickly onboard an employee and publish schedules efficiently. Racer staff tried multiple services, none made assignments more efficient.

Two key stakeholders were involved; kitchen/management staff and courier/employee.

To measure success, this flow was the area of focus.

For Managers

What happens often that slows down operations and increase turnover rate?

Unresolving scheduling and back office errors due to deprioritized navigation.

For Employers

How does the tool affect employee performance?

Hidden tasks and confusing navigation stumps tasks from getting done.

Why Tap Time over existing solutions?

The all-in-one management tools for businesses used today (7Shifts, When I Work, Homebase, etc.) may be convenient to track scheduling and miscellaneous items however, users have pointed out edge cases and the overall issue of both the admin and the employer feeling stressed about navigating these tools.

Navigation and visibility

Architecting feature placements and critical touch points were prioritized with these requested considerations distributed to local retailers.

Logomark and logotype

Retrospective

Considering the constraints of a bootstrapped project, I made sure to distribute the MVP efforts in alignment with the product priorities list. The status of this product is still on hold for launch but I am anticipating to see how users will be able to use this in real time, so I can collect more feedback and target any blindspots as I approach the next iteration cycle.

Revenue Prospect

The product owner and I thought of how we can support small businesses with a highly discounted subscription model but also approach a membership tier that does not leave the customer feeling exploited or frustrated, a common sentiment we came across when monitoring market product reviews.

We thought of the idea of charging for a tip pooling add on for our next iteration. With Shifts Plus, you can use tip pooling to equally divide each credit card tip across all clocked-in tip eligible team members. Tip pooling ensures equitable and timely tip payouts.

Shifts Plus features

  • Create Tip Shifts

  • Define which employees are tip eligible

  • Manually enter all tips, or integrate w/ POS

Open to new work

Have a project or opportunity in mind?

Contact me

Back to all works

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

Scope Definition

  • Market Analysis Deep Dive + Insights

  • Architecture and Definition

  • Design System + Brand

  • Component Application on Flows

  • Initial Testing Cycle

  • MVP and Hand-off to Development

Constraints

  • Solo Designer

  • Sharp Deadlines

  • Limited Internal Resources

  • Decisions based on Calculated Intuition over Quantitative Measures

Context

When I was the lead designer at Racer, an instant ghost kitchen delivery service, we noticed the issue of shift management systems failing to simplify a typical workflow for both the manager and employee.

At times when employee turnover was high, the manager has to quickly onboard an employee and publish schedules efficiently. Racer staff tried multiple services, none made assignments more efficient.

Two key stakeholders were involved; kitchen/management staff and courier/employee.

To measure success, this flow was the area of focus.

For Managers

What happens often that slows down operations and increase turnover rate?

Unresolving scheduling and back office errors due to deprioritized navigation.

For Employers

How does the tool affect employee performance?

Hidden tasks and confusing navigation stumps tasks from getting done.

Why Tap Time over existing solutions?

The all-in-one management tools for businesses used today (7Shifts, When I Work, Homebase, etc.) may be convenient to track scheduling and miscellaneous items however, users have pointed out edge cases and the overall issue of both the admin and the employer feeling stressed about navigating these tools.

Navigation and visibility

Architecting feature placements and critical touch points were prioritized with these requested considerations distributed to local retailers.

Logomark and logotype

Retrospective

Considering the constraints of a bootstrapped project, I made sure to distribute the MVP efforts in alignment with the product priorities list. The status of this product is still on hold for launch but I am anticipating to see how users will be able to use this in real time, so I can collect more feedback and target any blindspots as I approach the next iteration cycle.

Revenue Prospect

The product owner and I thought of how we can support small businesses with a highly discounted subscription model but also approach a membership tier that does not leave the customer feeling exploited or frustrated, a common sentiment we came across when monitoring market product reviews.

We thought of the idea of charging for a tip pooling add on for our next iteration. With Shifts Plus, you can use tip pooling to equally divide each credit card tip across all clocked-in tip eligible team members. Tip pooling ensures equitable and timely tip payouts.

Shifts Plus features

  • Create Tip Shifts

  • Define which employees are tip eligible

  • Manually enter all tips, or integrate w/ POS

Open to new work

Have a project or opportunity in mind?

Contact me

Back to all works

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

  • Shift Scheduling

    ―

Scope Definition

  • Market Analysis Deep Dive + Insights

  • Architecture and Definition

  • Design System + Brand

  • Component Application on Flows

  • Initial Testing Cycle

  • MVP and Hand-off to Development

Constraints

  • Solo Designer

  • Sharp Deadlines

  • Limited Internal Resources

  • Decisions based on Calculated Intuition over Quantitative Measures

Context

When I was the lead designer at Racer, an instant ghost kitchen delivery service, we noticed the issue of shift management systems failing to simplify a typical workflow for both the manager and employee.

At times when employee turnover was high, the manager has to quickly onboard an employee and publish schedules efficiently. Racer staff tried multiple services, none made assignments more efficient.

Two key stakeholders were involved; kitchen/management staff and courier/employee.

To measure success, this flow was the area of focus.

For Managers

What happens often that slows down operations and increase turnover rate?

Unresolving scheduling and back office errors due to deprioritized navigation.

For Employers

How does the tool affect employee performance?

Hidden tasks and confusing navigation stumps tasks from getting done.

Why Tap Time over existing solutions?

The all-in-one management tools for businesses used today (7Shifts, When I Work, Homebase, etc.) may be convenient to track scheduling and miscellaneous items however, users have pointed out edge cases and the overall issue of both the admin and the employer feeling stressed about navigating these tools.

Navigation and visibility

Architecting feature placements and critical touch points were prioritized with these requested considerations distributed to local retailers.

Logomark and logotype

Retrospective

Considering the constraints of a bootstrapped project, I made sure to distribute the MVP efforts in alignment with the product priorities list. The status of this product is still on hold for launch but I am anticipating to see how users will be able to use this in real time, so I can collect more feedback and target any blindspots as I approach the next iteration cycle.

Revenue Prospect

The product owner and I thought of how we can support small businesses with a highly discounted subscription model but also approach a membership tier that does not leave the customer feeling exploited or frustrated, a common sentiment we came across when monitoring market product reviews.

We thought of the idea of charging for a tip pooling add on for our next iteration. With Shifts Plus, you can use tip pooling to equally divide each credit card tip across all clocked-in tip eligible team members. Tip pooling ensures equitable and timely tip payouts.

Shifts Plus features

  • Create Tip Shifts

  • Define which employees are tip eligible

  • Manually enter all tips, or integrate w/ POS

Open to new work

Have a project or opportunity in mind?

Contact me

Back to all works